IELTS Pulse

Community

IELTS Pulse - Privacy Policy

Last Updated: 09 December 2025

1. Introduction

This Privacy Policy explains how Fueling Ambitions Pvt. Ltd. ("Company", "We", "Us", "Our") collects, uses, shares, and protects your personal information when you access or use the IELTS Pulse mobile application, website, or related services.

"IELTS Pulse" is a digital platform developed by Finnove Technologies Pvt. Ltd. and operated and managed by Fueling Ambitions Pvt. Ltd. For all data-related purposes, Fueling Ambitions Pvt. Ltd. is the data controller.

By using IELTS Pulse, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide Directly

  • Name, phone number, email address
  • Information submitted when requesting test-booking assistance
  • Profile details and account credentials
  • Posts, comments, and materials submitted in Pulse Community

2.2 Voice & Writing Data

  • Voice recordings produced during AI Speaking practice
  • Handwritten or typed writing submissions used in AI Writing evaluation

2.3 Automatically Collected Data

  • Device information (model, OS version, unique identifiers)
  • Log data (IP address, timestamps, session duration)
  • Usage patterns and feature interactions
  • App performance metrics and crash logs

2.4 Transaction Data

  • Purchase history of Coins and premium features
  • Payment confirmations from third-party gateways

2.5 Communication Data

  • Messages sent to support or booking teams
  • Callback request details

We do not intentionally collect data from children under 18.

3. How We Use Your Information

  • To operate, maintain, and improve IELTS Pulse
  • To provide AI Speaking & Writing evaluations
  • To process Coin purchases and premium feature access
  • To provide callback-based assistance for IELTS test bookings
  • To customize learning recommendations
  • To ensure platform safety and prevent fraud
  • To manage Pulse Community participation and moderation
  • To provide customer support and respond to inquiries
  • To send service notifications, updates, or transactional messages

We do not sell personal data to third parties.

4. AI Training & System Improvement

The Company may use anonymized and aggregated User inputs, including:

  • Voice recordings
  • Writing submissions
  • Usage patterns
  • Interaction data

This data is used solely to improve AI models, scoring accuracy, system performance, and overall service quality.

We will not use personally identifiable information for AI training without a valid legal basis.

Automated Decision-Making & Profiling

Automated scoring, evaluation, and performance profiling features are used solely for practice and guidance purposes. No automated decisions produce legal or similarly significant effects on users.

5. Legal Basis for Processing

  • Performance of a contract (providing app services)
  • Legitimate interests (fraud prevention, service improvement)
  • Consent (microphone access, marketing communications)
  • Compliance with legal obligations

6. Sharing Your Information

We may disclose data where required to:

6.1 Service Providers

For users who request callback-based booking assistance, we may share the minimal required details (name, phone number, location, test preference) solely to facilitate the booking support request.

6.2 Official Test Booking Partners

For users who request callback-based booking assistance, we may share the minimal required details (name, phone number, location, test preference) solely to facilitate the booking support request.

6.3 Legal & Compliance

We may disclose data where required to:

  • Comply with laws or government requests
  • Protect the rights, safety, and security of the platform and its users

We do not sell user data.

7. Data Retention

We retain personal data only for as long as necessary to fulfill:

  • Service delivery needs
  • Legal, regulatory, or compliance obligations
  • Fraud prevention and audit processes

Users may request deletion of their account data at any time.

8. Data Security

We implement commercially reasonable security measures to protect personal information. However, no digital platform can guarantee complete protection against unauthorized access or breaches. Users acknowledge this inherent risk.

In the event of a personal data breach that poses a risk to user rights and freedoms, the Company will notify affected users and relevant authorities in accordance with applicable law.

9. International Data Transfers

Your data may be stored or processed on servers located outside Nepal. By using IELTS Pulse, you consent to such transfers. We take steps to ensure an adequate level of protection for internationally transferred data.

10. User Rights

Depending on your jurisdiction, you may have the right to:

  • Access to your personal data
  • Request correction or deletion
  • Object to certain processing activities
  • Withdraw consent for marketing communications
  • Request a copy of personal data in a portable format

Identity Verification for Requests (US/International Users)

For security and compliance purposes, data access and deletion requests may require identity verification.

Requests may be submitted to: admin@ieltspulse.com

11. Cookies & Tracking

IELTS Pulse may use cookies, device identifiers, and similar technologies for:

  • Analytics
  • Personalization
  • Service optimization

Users may disable cookies in device settings, although functionality may be affected.

IELTS Pulse does not currently respond to browser "Do Not Track" (DNT) signals.

12. Children's Privacy

IELTS Pulse is intended for users 18 years and older. We do not knowingly collect personal information from children under 18. By using the Service, you confirm that you are at least 18 years old or have verified parental or guardian consent where required by law. If we learn that a minor has provided personal data, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Service constitutes acceptance of updated terms.

14. Contact Information

For privacy related inquires or requests:

  • admin@ieltspulse.com

    • Data Protection Officer

  • admin@ieltspulse.com

    • For IELTS booking-related communications

  • bookings@ieltspulse.com

    • By using IELTS Pulse, you acknowledge that you have read, understood, and agreed to this Privacy Policy in full.